Terms and Conditions

Man with Van Dulwich Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Dulwich provides removal, man and van, transport, and related services. By making a booking, paying a deposit or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company or organisation that requests or receives services from Man with Van Dulwich.

Services means removal, man and van, transport, loading, unloading, packing, unpacking, furniture assembly, or any other services provided by Man with Van Dulwich.

Goods means the items, belongings, furniture, equipment or materials that are moved, handled or transported by Man with Van Dulwich as part of the Services.

Vehicle means any van or other vehicle used by Man with Van Dulwich to provide the Services.

Working Day means any day other than a Saturday, Sunday or public holiday in England.

2. Scope of Services

Man with Van Dulwich provides man and van and removal services including, but not limited to, domestic moves, small office moves, student moves, collection and delivery of single items, and local transport of goods.

The specific scope of work, including addresses, dates, times, number of vehicles, number of operatives, estimated duration and any special requirements, will be agreed with you at the time of booking. Only services expressly agreed at the time of booking or in a subsequent written variation form part of the contract.

Quotations are based on the information you provide. If information is inaccurate or incomplete, Man with Van Dulwich reserves the right to amend the quotation or charge for additional time, distance, staff or services reasonably required to complete the work.

3. Booking Process

Bookings may be made by you by contacting Man with Van Dulwich and providing full details of the move or transport required. You must provide accurate information about:

Pickup and delivery addresses.

Floor levels, lifts, access restrictions and parking availability at each address.

The nature, quantity and approximate value of the goods to be moved.

Any particularly heavy, bulky, fragile or high-value items.

Any dismantling, reassembly, packing or unpacking required.

Bookings are only confirmed when Man with Van Dulwich has accepted your request and, where required, you have paid the requested deposit. An enquiry or quotation alone does not constitute a confirmed booking.

Man with Van Dulwich reserves the right to refuse or cancel a booking if the work cannot be carried out safely, lawfully, or in accordance with these Terms and Conditions.

4. Quotations and Pricing

Unless stated otherwise, quotations are based on either an hourly rate or a fixed price, as communicated to you at the time of booking.

Hourly rate bookings are charged from the time the vehicle and crew arrive at the agreed start address, or from the scheduled start time if you are not ready, until completion at the final destination, including any waiting time that is not caused by Man with Van Dulwich.

Fixed price quotations are based on the details you provide. If the actual work differs materially, including but not limited to additional addresses, extra items, delays caused by access issues or waiting for keys, or significantly longer distances, Man with Van Dulwich may make additional charges at the then-current hourly rate.

Parking charges, congestion charges, tolls and similar charges are not included in the basic service price unless expressly stated and will be added to the final bill where applicable.

5. Payments and Deposits

Man with Van Dulwich may require a deposit at the time of booking. The amount and due date of the deposit will be communicated to you. Deposits are generally non-refundable, subject to the cancellation provisions in these Terms and Conditions.

Unless otherwise agreed, payment of the balance is due in full immediately upon completion of the Services on the day of the move or transport. Man with Van Dulwich reserves the right not to unload goods until full payment has been received.

Accepted payment methods will be communicated to you at the time of booking. You are responsible for ensuring that you have the means to pay on the day of the service.

If payment is not made when due, Man with Van Dulwich may charge interest on overdue amounts at the statutory rate and may withhold delivery of goods until payment is made in full. You are responsible for any additional storage or redelivery costs that arise from non-payment.

6. Cancellations and Changes

If you need to cancel or change your booking, you must notify Man with Van Dulwich as soon as possible. The following cancellation charges will normally apply:

Cancellation more than 7 days before the booked date: deposit may be refunded at the discretion of Man with Van Dulwich, or a part may be retained to cover administration costs.

Cancellation between 48 hours and 7 days before the booked date: Man with Van Dulwich may retain the full deposit.

Cancellation less than 48 hours before the booked date or on the day: Man with Van Dulwich may charge up to 100 percent of the estimated job value.

Requests to change the date, time or scope of the Services are subject to availability and may result in a revised quotation. Man with Van Dulwich is under no obligation to accept changes, but will make reasonable efforts to accommodate them.

If Man with Van Dulwich must cancel or significantly change your booking due to circumstances beyond its control, you will be offered an alternative date, or a refund of any deposit paid. Man with Van Dulwich will not be liable for any indirect or consequential losses arising from such cancellation.

7. Your Responsibilities

You are responsible for:

Ensuring that the goods are ready for transport at the agreed time.

Packing goods safely and securely, unless packing services have been agreed as part of the booking.

Obtaining any necessary permits, permissions, parking suspensions or access authorisations for both collection and delivery addresses.

Ensuring that there is adequate access for the vehicle and that any lifts, stairwells, corridors or doorways needed are suitable for moving the goods.

Supervising loading and unloading where required, and checking that nothing is left behind.

Ensuring that any fragile or high-value items are clearly identified and separately insured if required.

You confirm that you are the owner of the goods, or have the full authority of the owner to enter into a contract for their removal and transport. You agree to indemnify Man with Van Dulwich against any claim arising from any third party with an interest in the goods.

8. Excluded and Prohibited Items

Unless expressly agreed in writing before the move, Man with Van Dulwich will not transport:

Cash, jewellery, watches, precious metals or stones, or similar high-value items.

Important documents, passports, wills, securities or financial instruments.

Perishable goods, live animals, plants or food intended for consumption.

Hazardous, flammable, explosive or illegal items, including but not limited to gas cylinders, fuel, paint, chemicals and drugs.

If such items are transported without the knowledge of Man with Van Dulwich, no liability is accepted for loss or damage, and you will be responsible for any resulting claims, fines or losses.

9. Waste and Rubbish Regulations

Man with Van Dulwich is a removal and transport service, not a waste disposal contractor. The Services do not include the collection or disposal of rubbish, building waste, hazardous materials or general waste, unless this has been specifically agreed in advance.

Where Man with Van Dulwich agrees to remove unwanted items, you confirm that these items are non-hazardous household or office items and that you have the right to dispose of them. Items will be taken to appropriate facilities or reuse schemes, in line with applicable waste regulations.

Man with Van Dulwich will not dispose of controlled waste, hazardous waste, or electrical and electronic equipment except in accordance with relevant legislation. Additional charges may apply for the lawful disposal of certain items.

You must not request or permit any unlawful disposal of waste or fly-tipping. If you encourage or require unlawful disposal, Man with Van Dulwich may terminate the Services immediately and you may be reported to the relevant authorities.

10. Parking and Access

You are responsible for arranging suitable parking for the vehicle at both collection and delivery addresses, and for any associated charges or permits. Where suitable parking is not available, additional time and charges may apply.

If access is restricted, unsafe, or significantly different from that described at the time of booking, Man with Van Dulwich may either adjust the price to reflect the additional work and time required, or, if the job cannot be carried out safely, cancel the Services and retain all or part of the charges.

11. Liability and Limits of Liability

Man with Van Dulwich will take reasonable care in handling, loading, transporting and unloading your goods. However, liability is subject to the following limitations.

Man with Van Dulwich is not liable for loss or damage resulting from:

Inadequate or improper packing by you or a third party, where packing is not carried out by Man with Van Dulwich.

Normal wear and tear, scratching, scuffing or deterioration that occurs during normal handling.

Fragile items not properly protected or packed.

Electrical or mechanical derangement of appliances, computers or other equipment, unless there is evidence of external impact.

Loss or damage caused by weather, traffic, road closures, civil commotion, strikes, or other events beyond reasonable control.

Loss of keys, locking devices or access codes, or costs arising from these issues.

Liability for any individual item may be limited to its current market value, taking account of age and condition, and overall liability for any single job may be capped at a reasonable amount in proportion to the price of the Services.

You are advised to arrange your own insurance cover for high-value or irreplaceable items. Man with Van Dulwich does not accept liability for consequential loss, loss of profits, or indirect losses of any kind.

12. Claims and Complaints

If you believe that any item has been lost or damaged, you must notify Man with Van Dulwich in writing as soon as possible and in any event within a reasonable time after completion of the Services.

You should provide full details, including any supporting photographs and receipts or valuations where available. Man with Van Dulwich will investigate any complaint and may request access to inspect the alleged damage.

Failure to report loss or damage within a reasonable time may affect the ability to investigate the claim and may limit or extinguish any liability.

13. Delays and Force Majeure

Man with Van Dulwich will use reasonable efforts to arrive and complete the work at the agreed times, but timing is not guaranteed. You acknowledge that delays can occur due to traffic, road incidents, access restrictions, weather conditions or other circumstances beyond the control of Man with Van Dulwich.

Man with Van Dulwich is not liable for any loss, cost or inconvenience arising from such delays, provided that reasonable care and diligence have been exercised.

If performance of the Services is prevented or significantly hindered by events outside reasonable control, including but not limited to extreme weather, accidents, road closures, civil unrest, strikes or acts of government, Man with Van Dulwich may suspend or cancel the Services without liability, other than to refund any amounts paid for services not yet provided.

14. Subcontracting

Man with Van Dulwich may, at its discretion, subcontract all or part of the Services to another suitably qualified carrier or contractor. Where this occurs, these Terms and Conditions will still apply to the Services provided to you.

15. Data Protection and Privacy

Man with Van Dulwich will collect and use your personal information only for the purposes of providing and administering the Services, handling payments, managing bookings and dealing with any queries or complaints.

Your details will be kept securely and will not be sold or rented to third parties. They may be shared with subcontractors or service providers where necessary to perform the Services or comply with legal obligations.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and Man with Van Dulwich agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

No waiver of any right or remedy under these Terms and Conditions shall be effective unless given in writing, and any failure or delay to exercise any right or remedy shall not constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Man with Van Dulwich in relation to the Services, and supersede any prior understandings or agreements.